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FAQs

How do I take my interest further?

Get in touch with us right away and outline the nature of your interest. You can e-mail, fax or telephone your enquiry and we will contact you as soon as possible. To see contact details, click here.

 

 

Where can I find a list of your courses?

All our courses are designed around your personal needs. It is best to look at courses which other individuals have taken, and we offer both personal and corporate services. Clearly some of these are more commonly requested than others so, if you do not see a title that seems to address the area of your interest, please contact us and we should be able to offer a proposal to meet your needs.

We aim to help people with any aspect of spoken and written English for inter-personal communication.

See our personal courses.

See our corporate courses.

 

Where can I get my training?

The most cost-effective solution for individuals is to come to Swindon so all the time paid for is spent coaching, and not diluted by our travel! Although Swindon is very well-placed for access by train, plane and motorway, it is often best with group training courses, for us to travel to you. In fact, most of our corporate courses are delivered on the customer’s own premises or at a mutually convenient conference centre or hotel.

A number of individuals have found it well worth while to travel to us from as far as 180 miles away for intensive, one-to-one, day-long programme sessions. We are willing to travel just about anywhere but, in truth, we have yet to provide training for anyone willing to cover our travel expenses outside of the UK! Maybe you are the first? If the course is right for you, we can probably work out a mutually acceptable venue. Ask us!

 

 

Who is likely to be my tutor/trainer?

Whenever possible, you will be coached by Godfrey Room. Click here to learn more.

 

 

What is my programme going to cost?

This is the understandably the most frequently asked question as well as the hardest to answer! Given that all courses are customised to meet the needs of particular people and situations, there are just too many variations of duration, venue, preparation and frequency to be able to publish a fixed scale of fees. Your request for a quotation is entirely free and without any obligation so it is worth making contact.

When you or your colleagues achieve their objectives – and our satisfaction rate is extremely high! – you will certainly say that our very reasonable fees are an excellent investment that repay themselves many times over.

Well, that’s what our customers say.

 

When is the next series of speech examinations?

Most of our students who train for nationally validated qualification grades, medals and diplomas offer for examinations administered by LAMDA (The London Academy of Music & Dramatic Art). Quite a few enter for exams set by Vanguard Examinations. Both bodies provide opportunities to candidates at a range of centres across the UK and LAMDA runs sessions overseas as well.

Broadly there are summer and winter sessions; in Swindon, for example, LAMDA exams are usually held in November and June each year. We also prepare students for examinations by the New Era Academy. Vanguard Examinations exams are now held every other year in Swindon, alternating with New Era Academy.

Whilst we can also prepare you for other examination series – The English Speaking Board and London Guildhall, for example – or indeed coaching candidates for GCSE or A/S exams – we can give the details of precise dates and locations on request.

 

How are your Presentation Skills courses different from everyone else’s?

Our approach to voice, non-verbal communication and delivery skills as qualified speech trainers, combined with experience of business, marketing and formal education in English, media, performance arts and Communication Studies makes for a pretty rare mix of resources for you to call upon. In fact, we have not met anyone at all with this same mix of expertise that gives such a depth to the training we provide. The key is the one-to-one interaction that gives personal feedback and coaching that precisely meets each person’s needs.

Addressing issues of voice production as well as content, style and technical support with someone who is also a regular performer in front of audiences creates an unique learning experience that our trainees find very supportive, stimulating and – most important of all – very successful for them.

There are not many Presentations courses that we have heard of that frequently get business executives lying on the floor reviewing how they breathe! Certainly, from what our customers tell us, they have never before enjoyed themselves so much and made such progress with their presentations so quickly as they have on an Xpress Train course. To read some of our customers’ testimonials, click here.

 

You say you offer a free, no obligation Needs’ Analysis whenever possible, but what does that really mean?

Every programme is customised to address the precise aims of each customer and so it is important to explore those targets, look at starting points, consider previous experience and assess what might be achieved within any constraints of time and budget. We would also discuss possible training dates and venue(s) before making a programme proposal. This is best done face-to-face in a conversation lasting from 30 to 45 minutes. Following receipt of our quotation, you will hopefully choose to accept the proposal and confirm starting details but you are certainly not obliged to do so and there is no charge for this preliminary consultation.

Regrettably it is not often possible for us to travel long distances without regard for the time and travel expenses involved but, if you cannot manage to come to meet us in Swindon and you think you are obviously too far away for us to get together for an initial consultation, then we will discuss your situation over the telephone.

 

What does it mean when people say, “You cannot not communicate”?

This is an expression that reminds us that every person is sending messages continuously, whether or not they are speaking words out loud. We communicate by the clothes we choose to wear, our hairstyle, posture, facial expressions, gestures, gaze behaviour, tone of voice, volume, inflexions, touch, smell and via a host of other channels as well. Merely saying nothing actually ‘says’ a great deal about an attitude, mood, values, attention, interest, involvement and more besides. Actors need many techniques to be convincing but so do managers announcing cut-backs!

Problems arise when the words are saying “X” but everything else about the speaker is saying “Z”! Effective communication involves much more than saying the right words aloud. Xpress Train addresses the complete range of skills and techniques needed for effective communication. In fact, the same sorts of factors apply to persuasive writing. How do you react to misspelled, ungrammatical letters? What image do people have of your business when they receive one of your letters?

 

Can you really deliver what you promise?

Xpress Train Ltd. is proud of its record of extremely high customer satisfaction. It is in nobody’s interest to fail and so it is very important to agree what can realistically be achieved over the length of the bespoke programme before we start.

We do not believe in the “one-size fits all” approach frequently offered elsewhere, and we do not believe in trying to “clone” everyone into a standardised model of an “ideal” speaker, presenter or writer. We all have different strengths, different personalities and different starting points so our aim is to help each person to be as effective as possible and, if some ambitions are unrealistic, we will be honest and say so!

Our post-course evaluations only fall below 100% where delegates say they enjoyed themselves so much that they felt the course needed to be longer! The answer, then, is YES! We will help you to be successful. We have brought success to hundreds of people, many of them very like you! We are confident that we can arrange a worthwhile programme for you.

Testimonials

Below you can find some testimonials from previous happy clients.

  • My daughters’ wedding was quickly approaching and I was definitely not looking forward to making my Father of the Bride speech. So on my wife’s’ insistence I trawled the internet in the hope of finding someone locally to give me some tuition in speaking in front of an audience. Then I found the Xpress Train Ltd website.

    After an initial meeting with Godfrey I found him very easy to work with and with his help my speech was formed.

    His patience and persistence to make me use the right intonation and leave pauses in just the right places was quite a challenge, but with more lessons it became easier.

    On the day the nerves were kept at bay and the speech was delivered almost without fault and the jokes went down a storm. I received many comments on how well my speech was delivered, but most of the praise must go to Godfrey for his help and guidance.

    I would definitely recommend Godfrey to anyone who is unaccustomed to making speeches. If you are in the same predicament as I found myself a few months ago you won’t regret asking for help.

    Bernard Harvey

    Chippenham

  • Godfrey has provided creative, differentiating ideas during preparation, backed up by solid, dependable coaching for effective delivery during practice, so resulting in high quality, confidently delivered presentations.

    I can confidently recommend Godfrey Room’s services to professionals wanting to achieve excellence in their public speaking and presentations.

    - Richard Perris, Bank of America

  • What I want to say is that Godfrey is an expert in his area and is a very interesting person to deal with. His training is very good both for native English speakers and for complete foreigners like me.

    I met Godfrey last year in Swindon where he gave us a speech training.

    It was fun and a pleasant experience to have met him.

    - Leo Zukov

  • Superb trainer in public speaking. Focussed on results and determined to make you improve, I wholeheartedly recommend Godfrey!

    - Andy Large, IT Senior Project Manager

  • Godfrey taught me more about how to use my voice, my breathing and my passion in one hour than I’d learnt on all previous “public speaking courses” – I would often get a sore voice and a painful back when presenting for more than three days in a week – but not after my sessions with Godfrey – As a voice coach and public speaking trainer he is head & shoulders above the others I’ve met. As a person – he is warm. professional, has a dry wit, is very intelligent and an all round good chap.

    - Bob Hayward, Managing Director at Be More Effective Ltd

  • I would like to express in words the exceptional skills and capability Godfrey has in helping people to prepare for a job interview. The context of my testimony is as follows –

    I was employed with PricewaterhouseCoopers for over five years before starting my own business three years ago. It had been at least eight years since I had been called for a formal interview. I was nervous and unsure of what questions I would be asked, let alone mentally prepared and in a position to really sell my experience and capabilities to the prospective employer.

    The interview request had arrived very quickly since making the application and I had literally days to get ready for 2 intensive interview panels. Godfrey first helped me to think through the job description and structure their requirements in a completely different way than I had considered. As a result the structure rapidly identified the key points and the employers focus / needs. This helped me to structure likely questions and prepare for those questions. In this respect a second session with Godfrey the day before the interview helped to polish my response to some extremely well thought through and difficult questions posed by Godfrey. What really impressed me was Godfrey’s ability to ask highly relevant questions that where specific to that client and their industry, not the usually generic type of questions you get in the books (even the better books like, “Tough Answers to Interview Questions”).

    The result – on the day, I was told that I was the best person they had interviewed. They had a difficult choice between me and an internal candidate who knew the business. The decision process went to a second round and lasted a further two weeks. Unfortunately I was not offered the role because ultimately it was decided that internal knowledge of the company’s systems and processes was a higher priority over the skills and competencies described in the job profile which I had in abundance. Although the final result was that I did not secure the job, the testimony of being the best person they interviewed (this coming from all three Directors) is to me testimony to Godfrey’s excellent coaching and support in preparing me for interview in 4 days.

    Thank you, Godfrey and please do not hesitate to use his services.

    - Paul Etheridge, Chief Executive: Newation Limited

  • As a senior manager … I have employed Xpress Train on several occasions to provide assistance with the preparation, practice and delivery of conference presentations. Most recently, Xpress Train helped me prepare a detailed presentation which I successfully delivered at the international ..*.. Conference to over 100 telecoms industry delegates in Amsterdam.

    My experience is that Xpress Train provides creative, differentiating ideas during preparation, backed up by solid, dependable coaching for effective delivery during practice, so resulting in high quality, confidently delivered presentations.

    I can confidently recommend Godfrey Room’s services to businesses committed to achieving excellence in their public speaking and presentations.

    - Alan Gibson, Senior Manager in an international telecommunications company

  • I recently did another pivotal presentation at a Business conference, in preparation for which Godfrey coached me. … I had positive feedback from several directors, one of whom said my presentation was ‘exceptional’ and another said that my confidence and clarity reminded them of a TV presenter. Having my performance endorsed in this way only confirms that the training I have undergone has been a huge success.

    I have recently asked Godfrey to help me improve my ability to influence and create impact in meetings … and as usual the results have been swift and extremely positive.

    The training process I have experienced has been surprisingly enjoyable and has successfully delivered on the objectives I set out with and more. Consequently I would recommend Godfrey and Xpress Train to anyone who wants to improve their communication skills.

    - Lisa – Commercial Financial Manager of a major, high street, national company

  • I would like to thank you for all of your help during the past 8 months.

    I came to you in January with a speech impediment which I have had for most of my life, and I was asking for your help to overcome my concern with regard to making a speech at my daughter’s wedding.

    You not only advised and coached me with the wedding speech, for which I received compliments but you also helped me to overcome my speech impediment on a daily basis. After years of stammering in just 8 months you have coached me to speak fluently and by your excellent teaching methods I now feel confident to speak in any situation.

    I cannot thank you enough for the help and confidence which you have given to me, and I have no hesitation in recommending you in the future.

    - Tony – Financial Director of a major transport company

  • I must tell you that all the work you did on my voice continues to benefit my career. It must be still working because yesterday I was told by a BBC World Service producer that my voice is perfect for radio!

    - Trevor – Barrister at Law

  • I wanted, as promised, to send you a note to thank you for your entertaining presentation on Wednesday. I believe that I am an experienced presenter with good diction but you made me feel like an amateur – in the nicest possible way, making me laugh in the process. Quite an achievement.

    - Jeremy Martin – Imica Business Consultants Ltd

  • I would like to pass on my thanks to you, for the training you have given me. I have found the training rewarding and helpful in securing a position within management.

    The speech training has given me excellent insights in how to improve my speech and tone down my regional accent. The speech training has also helped me with improvements to my written English.

    I would like to add, that if anyone is deciding to take their career forward in management then Xpress Train Ltd is definitely the company to call for a professional and friendly service.

    - Steve Jefferies, Technical Services Manager

  • Hi Godfrey, the quick 5 min training you did with me at the last Network event, really did the trick at my talk the next day; you totally changed my focus from Me to, what do I want the audience to think, feel, do, bring back home from my delivery; also the common ground concept and find the pain, made a huge difference. The result, I was confident, relaxed yet strong, powerful and sensitive in the delivery and it worked super. Friends got up afterward and said ‘I didn’t know you were such a good speaker!’ Thanks Godfrey.

    - Peter Svensson

  • Just wanted to let you know that Joanna has been offered a place at Oxford, at Pembroke, her chosen college.

    She’s really thrilled! We are both very grateful to you for your coaching. She says it definitely helped and made a strong difference. Many thanks again.

    - Diana Railton

  • I write to thank you for your help regarding my speaking to groups, as well as at social events. I have had difficulty with projecting my voice for several years and it felt like the more I tried the worse it became. With the techniques I have learned from you during our sessions, I am now more relaxed at these events and can be heard better, so I enjoy them more. A big thank you for encouraging me and giving me the confidence to try out different approaches for my 60-second talks both at BNI and at other meetings. ….With kind regards!

    - Susann Austin, Utility Warehouse